Your Questions, Answered


Why choose AvoraStays?

At AvoraStays, we redefine short-term rental management. Unlike larger companies that juggle hundreds of properties, we focus on a carefully selected portfolio, ensuring every home receives meticulous care. Our boutique approach combines both seamless 24/7 communication and luxury-level guest experiences, giving your property the management it deserves. With us, your home isn’t just managed. It’s curated, refined, and showcased at it’s absolute best.

What services does AvoraStays provide?

We offer premium, full-service property management tailored to a select portfolio of homes. Our services include:

  • Guest communication & support — seamless booking, check-in/out, and inquiries

  • Emergency support - providing 24/7 support so your guest always feels safe and supported

  • Professional cleaning coordination — ensuring every home is spotless

  • Maintenance oversight & vendor management — trusted experts handled discreetly

  • Marketing & optimized listings — attracting high-value guests

  • Booking coordination & performance tracking — so you never miss an opportunity and ensuring no double bookings

  • More can be found on the services page

Every detail is handled with care, precision, and professionalism, allowing you to enjoy peace of mind while your property is elevated.

How does payment work, and what do I pay for?

Hosts cover property expenses such as cleaning, maintenance, and other third-party services. AvoraStays coordinates and invoices all payments clearly, so you always know what’s due. Our management fees are charged as a percentage of bookings, depending on the service tier you select, with no hidden costs.

What happens if there’s an emergency with a guest or property?

For Premium clients, our team provides 24/7 emergency support, handling any urgent situations — from a guest locked out at midnight to unexpected repairs — quickly and professionally. Essentials clients receive assistance during regular hours, with questions and concerns answered promptly.

What areas do you serve?

We exclusively serve Vancouver and surrounding communities, including North Vancouver, West Vancouver, Burnaby, and Richmond. By focusing on this select region, we ensure timely support, personalized attention, and elevated service for every home.

Have more questions? Let’s connect.